Client Assistance
Frequently Asked Questions
Everything you need to know about nationwide delivery, payments, and 7-day exchanges.
Shipping
Inside Dhaka Metro orders are delivered within 24–36 hours (৳70). Dhaka Suburbs take 1–2 business days (৳100), and nationwide delivery across all 64 districts takes 2–4 business days (৳130). Orders above ৳5,000 enjoy complimentary shipping!
Payments
We support Cash on Delivery (COD) nationwide, bKash Instant Tokenized Checkout, Nagad Digital Payment, and SSLCommerz (Visa, Mastercard, AMEX, DBBL Nexus, and Internet Banking).
Orders
Yes! Every VELORA parcel comes in tamper-evident luxury packaging. You may verify the product in the presence of our delivery executive before completing your COD payment.
Returns
We offer a seamless 7-day size exchange or return on all unworn garments with original tags attached. Simply visit your Account Order History or contact our Concierge team.
General
Every VELORA Heritage textile is woven directly by GI-cluster artisans in Tangail and Sonargaon, and our leather goods are crafted from 100% full-grain Bangladeshi cowhide backed by a 5-year warranty.